Word of mouth

Word of mouth

Informal communication occurs through the grapevine, which is known as word-of-mouth communication. Internal communication that moves through the grapevine spreads in a random, undocumented manner and is open to constant change with individual interpretation. Although unstable, the grapevine carries some importance to internal business communication.

Show more

Credit: Mavrck: Word of Mouth Marketing Stats

Resource Link

How to Get Maximum Engagement From Your Employee Advocacy Program


Word-of-mouth marketing is not new, but companies are putting a new spin on it to elevate their brand in ways that help marketing, sales, and recruiting.

What’s the spin? Instead of customers, employees are the ones spreading word to their personal social networks through employee advocacy programs. Those networks have built-in trust and authority that a brand page would have to work harder (and spend more) to achieve.

To raise awareness and reach new audiences, employees spread the word about their company, including job openings, company culture, and company events.

If the idea sounds intriguing to you, it should, because employees have real power:


  • Brand messages reach 561% further and are re-shared 24 times more frequently when shared by an employee vs. the brand. (Source: MSL Group)
  • Job applicants from employee referrals are hired 55% faster than average; referral hires constitute 40% of all hires; and 46% of referral-hired employees will stay longer than three years. (Source: Jobvite)
  • Some 55% of people trust information shared by employees of a company on social media, content sharing sites, and online-online information sources. That’s up 9 percentage points in 2016—up from 46% in 2015. (Source: 2016 Edelman Trust Barometer)


However, you can’t simply whip up an employee advocacy program and expect it to be successful. You will need planning, buy-in, great content, and empathy to create a program that is habit-forming and rewarding both to the employees and to the company.


  1. Clear Goals – Use the SMART goal method (specific, measurable, attainable, realistic, time-based) because it holds everybody accountable.
  2. Executive Sponsorship – The most successful employee advocacy programs also have executive sponsorship
  3. Relevant Content – At the core of employee advocacy is content. Your company should therefore be publishing great content that they’ll be proud to share.
  4. Consistent Habits – is the responsibility of the program administrators to keep the program top of mind through constant promotion and use


Credit: The full and original article was published by Girish Kumar

Resource Link

Thanks for stopping by!

Discovered, created or written something great that links to this element? Share links, articles, videos podcasts or infographics here.

Fill in your details and tick which resource you'd like to share.

Contribute a resource

Enter the resource below

Your privacy matters. We will only use the data you supply to send you elements of IC resource updates.