Two-way communication

Two-way communication

When communication flows both ways as oppose to information being passed on with no feedback from or discussion with the receiver. Two-way communication encourage a dialogue between the receiver and the sender.

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Credit: Connect Now: 1-Way and 2-Way Communication Infographic

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In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you.

Credit: Julian Treasure: 5 ways to listen better

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Credit: Strategy Plan One: The Feedback Gap

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Improve Two-Way Communication In Just 9 Steps

1. Understand their role and the expectations leadership has of them (that means leadership needs to have, and articulate, expectations)

2. Be self-aware so their own issues, challenges and filters don’t get in the way

3. Be trained on how to drive two-way communication

4. Let their staff know there’s an issue and, seek input from them on how to improve two-way communication (what’s working well/what could be better), and then act on their suggestions

5. Have a communication plan for their team, which ensures a regular cadence of opportunities to have dialogue about the state of the business, results, how the team is doing, the impact of decisions on the team, and so on

6. Be held accountable for those expectations and behaviors

7. Share their expectations of employees when it comes to communication

8. Regularly ask their teams how communication is flowing (what’s working well/what could be better), and then act on those suggestions

9. Measure the state of communication regularly (a survey once a year isn’t enough)

Credit: The Grossman Group: Improve Two-Way Communication In Just 9 Steps

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