Internal comms is not only about broadcasting information to employees but should be based on two-way communication, valuing input, ideas and opinions. For that to happen, developing the skill of listening and ensuring the organisation actively listens to its people is crucial.
We hear a lot about how to speak well in public, but very little about how to learn the equally important art of listening properly to others.
Credit: The School of Life: Being A Good Listener
6 Ways To Become A Better Listener
The full and original article was published on Fast Company
Ever zone out while someone is talking? Of course. We all do. The average human has an eight-second attention span. With electronic distractions competing for your time and an abundance of responsibilities at work, it makes listening attentively to someone else speak pretty difficult. Listening is also hard because we’re often consumed with ourselves, says Hal Gregersen, executive director of the MIT Leadership Center.
“It’s really hard to walk into a conversation without my agenda being written on my forehead and your agenda written on yours,” When you approach a conversation thinking only of your own agenda, your goal is to maneuver and manipulate the conversation and to come out better than the other person. “It’s important to be open to new information that you’re not looking for but need to hear.”
How do you break bad habits? Here are six ways to become a better listener:
- Listen to learn, not to be polite
- Quiet your agenda
- Ask more questions
- Pay attention to your talk/listen ratio
- Repeat back what you heard
- Actually wait until someone is done talking before you respond
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